ABOUT US:
Does Malini have a retail store?
Yes, we have a retail store at 1 St Christopher's Place, which is in the heart of London's shopping district. The nearest underground stations are Bond Street, Oxford Street and Marble Arch.
CONTACT US:
How can I contact you?
We are very happy to help you in any way we can.
You can contact us in several ways:
By phone: Please call +44 (0)20 7935 4657 during store opening hours.
By email: Please email info@malinionline.com. We aim to respond to all email within 24 hours.
Visit us: We would be delighted to greet you at our store, the address is
Malini
1 St Christopher's Place
London, W1U 1LT
Store Opening Hours:
Monday - Saturday: 10am - 6pm
Sunday: 12pm - 6pm
DELIVERY:
How long does delivery take and how much does it cost?
We ship all packages with either Royal Mail or carefully selected carriers and
where possible we will inform you of the package tracking number so that
you can track your package every step of the way.
At all times our goal is to offer you ouststanding coustomer service.
The usual timescale for UK Standard Delivery is 2 to 3 working days but
please be aware that sometimes during busy periods it can take longer.
If you require your purchases the next day, you can choose our next day option,
providing you make your purchase by 2pm. Currently the next day delivery option
is only available on purchases Monday to Friday.
Our shipping charges are exteremly competitive and are listed below:
PAYMENT:
What payment methods does Malini accept?
Malini accept most major credit and debit cards including Visa, MasterCard and
American Express through our payment service provider NatWest.
All credit and debit cards are secured with 128-bit encrypted sessions and all
sensitive information is stored on a heavily encrypted database that is protected by
multiple government approved firewalls.
We also accept payment by PayPal.
Is it safe to use my credit card online?
Online security is very important to Malini. We use the latest SSL encryption
technology to store and safely transmit your personal and credit card information
through our systems. All orders are processed through a secure checkout system
provided by Moneybookers.
All personal information is strictly confidential and is not shared with any third
parties.
Can I pay with with another currency?
You can select your prefered currency from the Currency drop down menu which is
located in the top right hand corner of the product page.
Currently we accept payment by:
How much duties and taxes will I have to pay?
It is important to note that you may have to pay custom duties on the items you
purchase and that these local fees are not included in your Malini invoice. We
recommend that you check with your local customs and excise office if any
additional fees are due prior to purchasing your products from Malini.
ORDERING:
Do I need to set up an account with Malini to place an order?
Yes, you must create an account in order to purchase from the Malini website.
This is quick and simple and is done by filling a form at checkout.
I've forgotton my password, what happens?
If you have forgotton your password simply click the "Forgotten password" link
found on the login page. You will be asked to enter your email address and a new
password will be sent to your email address. You can change your password
by using the "Change password" link found on your account dashboard.
