FREE UK DELIVERY ON ORDERS OVER £100 - WORLD WIDE SHIPPING

FAQ's

ABOUT US:

Does Malini have a retail store?

 

Yes, we have a retail store at 1 St Christopher's Place, which is in the heart of London's shopping district. The nearest underground stations are Bond Street, Oxford Street and Marble Arch.

 

 CONTACT US:

How can I contact you?

 

We are very happy to help you in way we can.

You can contact us in several ways:

By phone: Please call +44 (0)20 7935 4657 during store opening hours.

By email:  Please email info@malinionline.com. We aim to respond to all email within 24            hours.

Visit us:    We would be delighted to greet you at our store, the address is

               Malini

               1 St Christopher's Place

               London, W1U 1LT

               Store Opening Hours:

               Monday - Saturday:  10am - 7pm. (Thursday 7.30pm)

                             Sunday:  12pm - 6pm.

 

DELIVERY:

 How long does delivery take and how much does it cost?

 

              We ship all packages with either Royal Mail or carefully selected carriers and

              where possible we will inform you of the package tracking number so that

              you can track your package every step of the way.

 

              At all times our goal is to offer you ouststanding coustomer service.

              The usual time for scale for UK Standard Delivery is 2 to 3 working days but 

              please be aware that sometimes during busy periods it can take longer.

              If you require your purchases the next day, you can choose our next day option,

              providing you make your purchase by 2pm. Currently the next day delivery option

              is only available on purchases Monday to Friday.

              Our shipping charges are exteremly competitive and are listed below:

 

  •              UK Standard Delivery (2 - 3 Days) £4.00
  •              UK Standard Delivery on Orders over £100 (2-3 Days) FREE
  •              UK Next Day Delivery * £6.00
  •              Europe Standard Delivery £10.00 (5-7 Days)
  •              Worldwide Standard Delivery £20.00 (5-10 Days)

 

 

PAYMENT: 

What payment methods does Malini accept?

 

            Malini accept most major credit and debit cards including Visa, MasterCard and

            American Express through our payment service provider NatWest.

 

           All credit and debit cards are secured with 128-bit encrypted sessions and all 

           sensitive information is stored on a heavily encrypted database that is protected by

           multiple government approved firewalls.

         

           We also accept payment bt PayPal.

 

 

            Is it safe to use my credit card online?

 

            Online security is very important to Malini. We use the latest SSL encryption

            technology to store and safely transmit your personal and credit card information

            through our systems. All orders are processed through a secure checkout system

            provided by Moneybookers.

            All personal information is strictly confidential and is not shared with any third

            parties.

 

 

          Can I pay with with another currency?

 

            You can select your prefered currency from the Currency drop down menu which is

           located in the top right hand corner of the product page. 

           Currently we accept payment by:

  • GBP
  • USD
  • EUR

 

 

How much duties and taxes will I have to pay?

 

          It is important to note that  you may have to pay custom duties on the items you

         purchase and that these local fees are not included in your Malini invoice. We 

         recommend that you check with your local customs and excise office if any 

         additional fees are due prior to purchasing your products from Malini. 

 

ORDERING:

Do I need to set up an account with Malini to place an order?

 

         Yes, you must create an account in order to purchase from the Malini website.

         This is quick and simple and is done by filling a form at checkout.

 

I've forgotton my password, what happens?

 

         If you have forgotton your password simply click the "Forgotten password" link

         found on the login page. You will be asked to enter your email address and a new

         password will be sent to your email address. You can change your password

         by using the "Change password" link found on your account dashboard.

 

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